LYNCH, Daniella; HOFMEYR, Karl; PRICE, Gavin. Customer Service Improvement through Engagement: A Study of the Semi-skilled, Frontline Workforce in the Retail Industry in South Africa. African Journal of Employee Relations, [S. l.], v. 42, p. 34 pages, 2019. DOI: 10.25159/2664-3731/4556. Disponível em: https://unisapressjournals.co.za/index.php/AJER/article/view/4556. Acesso em: 19 nov. 2025.