LYNCH, D.; HOFMEYR, K.; PRICE, G. Customer Service Improvement through Engagement: A Study of the Semi-skilled, Frontline Workforce in the Retail Industry in South Africa. African Journal of Employee Relations, [S. l.], v. 42, p. 34 pages, 2018. DOI: 10.25159/2664-3731/4556. Disponível em: https://unisapressjournals.co.za/index.php/AJER/article/view/4556. Acesso em: 18 may. 2024.