KRüGER, L; MOSTERT, P G. The influence of relationship intention on cell phone users’ attitudes towards complaining and complaint behaviour. Southern African Business Review, [S. l.], v. 18, n. 2, p. 35–64, 2019. DOI: 10.25159/1998-8125/5677. Disponível em: https://unisapressjournals.co.za/index.php/SABR/article/view/5677. Acesso em: 12 jan. 2026.