VAN SCHALKWYK, R. D.; STEENKAMP, R. J. The exploration of service quality and its measurement for private higher education institutions. Southern African Business Review, [S. l.], v. 18, n. 2, p. 83–107, 2014. DOI: 10.25159/1998-8125/5679. Disponível em: https://unisapressjournals.co.za/index.php/SABR/article/view/5679. Acesso em: 22 jul. 2024.