KRUGER, L. Personality dimensions and service failure severity: A cross-sectional study in the cellular industry. Southern African Business Review, [S. l.], v. 20, p. 159–172, 2016. DOI: 10.25159/1998-8125/6048. Disponível em: https://unisapressjournals.co.za/index.php/SABR/article/view/6048. Acesso em: 15 may. 2024.