MAKOPO, M. M.; DE KLERK, H. M.; DONOGHUE, S. Customer satisfaction and complaint behaviour: The case of small custom-made clothing businesses. Southern African Business Review, [S. l.], v. 20, p. 173–207, 2016. DOI: 10.25159/1998-8125/6049. Disponível em: https://unisapressjournals.co.za/index.php/SABR/article/view/6049. Acesso em: 15 may. 2024.