Krüger, L, and P G Mostert. “The Influence of Relationship Intention on Cell Phone users’ Attitudes towards Complaining and Complaint Behaviour”. Southern African Business Review 18, no. 2 (2014): 35–64. Accessed May 10, 2024. https://unisapressjournals.co.za/index.php/SABR/article/view/5677.