User Satisfaction with Library Information Sources at the University of Limpopo, Turfloop Graduate School of Leadership.

Lefose Makgahlela; Lesiba Simon Mojapelo

doi:10.25159/2663-659X/14595

Authors

Lefose Makgahlela
Lesiba Simon Mojapelo ORCID ID: orcid.org/ 0000-0003-3750-4563 https://orcid.org/0000-0002-5283-3595

DOI:

https://doi.org/10.25159/2663-659X/14595

Keywords:

user satisfaction, library services, information sources

Abstract

Academic libraries function as the hearts of academic institutions. In fact, due to their role, some institutions call them Information Centers. The central purpose of academic libraries is to cater to the information needs of their patrons, most of whom are students at that institution. Patrons’ information needs must always be met to keep coming to the library. Furthermore, patrons must always be assured that their library is a centre of relevant information. If patrons are satisfied with the service, they are more likely to return for that library service. This study investigated the users’ satisfaction with the services offered to the University of Limpopo Turfloop Graduate School of Leadership (UL TGSL) students. The study adopted the quantitative research approach. Sixty-eight (68) TGSL students participated in this study. Collected data were analysed through descriptive statistics. The findings of this study revealed that TGSL students are dissatisfied with the library collection housed at the University of Limpopo academic library. The study also revealed that the information resources are unreliable and useless to the students' information needs. Based on the study's findings, it is recommended that the University of Limpopo, as the mother campus, should build a functional library equipped with experienced personnel and relevant information resources that will help TGSL students. The availability of such a library will help those staying or working around the campus access a reliable information hub, which will also boost the academic performance of the TGSL campus.

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