Examining the Extent of Internet Access in Public Libraries in South Africa

Abstract

The provision of free internet access to users, anchors public libraries as the beacon to be heavily relied on for information access. This article reports on a study undertaken to determine the extent of internet access in South African public libraries. The paper was guided by research questions on the level of internet connectivity in South African public libraries and the challenges experienced in providing internet access to public libraries in South Africa. The study employed a survey design in which a questionnaire was used to collect data from 322 respondents, while interviews were used to collect data from nine participants. The study used the non-probability purposive sampling technique to select heads of provincial public libraries (directors) and further used stratified, probability proportional to size, and systematic techniques to select heads of public libraries. No sampling was done on the nine heads (directors) of provincial public libraries, as the nature of this population did not warrant further dissection due to its small size. The study achieved a response rate of 63% which was adequate to proceed with the analysis. It emerged that 97% of public libraries were connected to the internet, 80% of them were connected to the internet through fixed lines, and that each of the nine provinces had its own internet service provider. The study recommended, among others, that fixed lines for internet access be laid to all public libraries in South Africa, and that a government agency be used as a dedicated internet service provider for public libraries across all nine provinces.