Value Derived from Digitalised Human Resource Management: Perspectives from South Africa




digital HRM, digitalised HRM, HRM value chain, technology, perceived value, impact value


A lack of empirical research on the value derived from digitalised human resource management contributes to the sluggish adoption of its technology in organisations, also in South African workplaces. In this article, we present empirical findings of the value derived from digitalised human resource management. These findings are based on the observations of 312 human resource management professionals and line managers in the automotive industry in South Africa. The data were collected by means of a cross-sectional quantitative survey design using purposive and snowball sampling techniques. The findings of this study provide evidence of perceived value and impact value derived from digitalised human resource management. The perceived value of digitalised human resource management was evident for (1) performance, (2) stakeholders, (3) employees, and (4) talent creation, whereas the impact value was observed for (5) employment relations, (6) time and cost savings, and (7) human resource administration and control. These seven value factors were categorised as operational, relational or transformational, indicating the level at which the value of digitalised human resource management was realised. In the study, we provide a strong case for investing in the technology of digitalised human resource management to optimise strategic human resource management and maximise digitalised value in organisations. We caution human resource management practitioners that digitalisation is not an end goal, but a means to greater organisational effectiveness and stakeholder satisfaction.


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Author Biographies

Munodani Chapano, Nelson Mandela University

PhD Student

Department of Human Resources Management

Michelle Ruth Mey, Nelson Mandela University

Prof Michelle Mey

Deputy Dean: Faculty of Business and Economic Sciences

Amanda Werner, Nelson Mandela University

Prof Amanda Werner

HOD: Department of Human Resources Management


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How to Cite

Chapano, M., Mey, M. R., & Werner, A. (2023). Value Derived from Digitalised Human Resource Management: Perspectives from South Africa. African Journal of Employee Relations, 47, 29 pages .



Received 2022-03-17
Accepted 2023-08-11
Published 2023-12-13